BEYOND THE FRONT DESK: Training for Hospitality Industry.

Foreword/Preface/Interpersonal Skills/Physical Attitude/Approach towards the Guests/Customers/Approach towards Colleagues/Approach towards difficult Customers/What is Training all about?/Education and Training/The Multinational Managers/The Local Managers/The Institute/Training & Industrial Training Fund (ITF)/Students’ Industrial Work Experience Scheme/(SIWES)/Benefits to students/Benefits to Employers/Types of Training/Training On and Off the Job/Off- The- Job- Training/On- The- Job- Training/The Training Strategies/Task Identification/Steps For Task Analysis/Useful Steps to Analyse a Task/The Importance of the Task/Training Modules/Benefits of Training/Identifying Training Needs/Setting up the Training Function/The Role of the Training Function/Business Plan and a Training Plan/How Can all these be Managed?/Training Activities in Hospitality Establishments/Company Training Policy/Becoming an Effective Trainer in the Hospitality Industry/How can we help Trainees Remember?/What Factors may Prevent our Trainees from Learning?/Why Do People Learn?/The Training Cycle/Managing Training Functions/How to Identify Employees’ Training Needs/Training Aids/The Effective Trainer/Question Techniques During Training Session/Why Do We Ask Questions?/Wording of Questions/Hospitality Supervision/The Art of Hospitality Supervision/Qualities of a Good Supervisor/Job Skills/Attitude/Delegation & Control/How to Handle Difficult or Problematic Workers/For New Supervisors/Job Training/Team Building for Optimum Results in Hospitality Industry/What is a Team?/Principles of Effective Team Building/Career Opportunities in the Hospitality Sector/Tertiary Colleges Offering Hospitality Courses/Entry Requirements/Problems with Nigerian Educational Institutions/Recommendations for Solution/Results & Benefits/Index.